A website chatbot is a program software program designed to perform an online chat discussion through either text or voice-to-voice, rather than providing direct human interaction with another person. These programs have become especially popular recently as more people find value in using the Internet and chat rooms to stay in touch with friends, colleagues, or other chat room visitors. Users typically use chat bots to establish short, anonymous connections with other users or with bot servers that maintain large, often international, networks. A chatbot can be controlled either by the user or by a separate program. In most cases, a bot is installed on a computer with webcams installed so that other users can chat with it through a browser.
Chat bots are important because they offer several advantages over conventional systems. First, chat bots keep users from getting stuck in spam filters. Second, they provide instant feedback to users as they participate in conversations. Lastly, it allows for a much greater degree of customization by allowing users to input and receive personalized commands. As such, it is generally considered to be an important consideration when selecting website chatbot technology.
Bot technology has been around for several years but recently has become more advanced and popular. The most widely-used bot systems are those that allow for a user to enter a natural language rather than a keyword. Natural language processing (NLP) is a method for achieving this. Through NLP a user inputs natural conversations using only words or phrases and the chatbot then parses the information and responds to the user in a natural speaking manner. While this has some advantages such as avoiding keyword spam filters and allowing for a larger user base, there are a number of disadvantages as well.
One of the most obvious disadvantages of these chat bots is that they are often limited to providing responses to text messages and emails sent from the user's bot. This limits the types of apps that the bot can handle and leads to a slower response time overall. In addition, not all popular apps can be handled through these types of systems. Examples include games, instant messaging, and web browsing. Many bot developers are working on bringing more bot options to the table though.
Chat Bots are also limited in terms of the type of language that can be used. Through previous versions of the chatbot it was possible for it to converse in just about any language but with the latest versions, it is only able to converse in English or Welsh/ Gaelic. It is unknown why this limitation exists but it does exist. There have been questions raised as to whether conversational bots and chat bots are artificial intelligence (ai) machines given the fact that it seems like all that the bot is doing is reading and responding to conversations. There is some reason to believe that the capabilities of conversational artificial intelligence software are actually quite similar to that of a real person given certain advances in technology.
Bot developers are working hard to improve this area of technology. For example, one such company has created a chatbot that can replace a sales representative. The chatbot works by reading naturally occurring conversations between two individuals. Based on this the computer program analyzes the conversation and then uses its understanding of the language to proactively provide appropriate responses. In turn, the customer experience is greatly improved. Because a conversation between a real person and a bot is completely natural-looking, there is no interpretation needed by the customer resulting in a more personal experience.
Another area of potential improvement is through the way that chatbot provides information to potential customers. The Chat Bot system can analyze a number of different data sources in order to provide information about what a person is talking about. If the person in question has specified their location through a GPS device then the bot can analyze real-world street maps and show a visual representation of where the specified location is in relation to other locations. If a user chooses to use a particular geographic area, the chatbot can provide basic directions and additional information based on where the user is located.
Another possible way that conversational bots will improve customer service is by reducing the amount of time that customers spend chatting. This is because most chatbot applications store all conversations that happen during a chat session. If a chatbot was programmed to automatically join a particular group, it would be able to significantly reduce the amount of time that conversations take up. If companies were able to record all of a customer's conversations they could greatly reduce customer service call time and improve overall customer satisfaction.