The concept of diversity refers to the uniqueness of each individual, which includes different personal values, organizational roles, and personal qualities. It can also be defined as a mixture of similarities and differences at all levels of the organization. The organization will have many employees from different cultures and backgrounds. There may be differences in race, culture, ethnicity, age, spirituality, marital status, etc.
There are a variety of opinions, ethnic groups, cultures, socio-economic backgrounds, etc. in every organization. It is very important that HR practitioners understand how to control and manage diversity in the workplace. It is important for any company to consider diversity during the hiring process. Diversity in organizations includes a number of elements. Differences in religion, primary language, and national origin can bring or help the organization more.
Diversity helps communicate in both positive and negative ways in the workplace. It has many benefits that help the organization to run smoothly. Diversity among coworkers can hamper communication, which can directly increase productivity. Spending time with different employees can easily remove communication barriers, but first impressions become difficult when cultures clash.
Diversity can improve your company's relationship with customer groups through effective communication. All customer problems can be easily resolved by proper diversification within the organization. Customer service representatives can contact customers from their own demographic groups, making customers more comfortable with agents and businesses.
Each diverse employee brings unique perceptions and experiences to teams and workgroups. By combining different skills and knowledge, organizations can benefit by increasing the responsiveness and productivity of teams to changing conditions.